Privacy Policy

This privacy policy explains how Artisan Prints processes personal data in connection with its print studio services and website use. It applies to inquiries, file submissions, proofing, production, collection, and local delivery within Hasle (Luzern).

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Contact Information

Email contact

[email protected]

Telephone

+41 78 828 52 87

Postal address

Bahnhofstrasse 17, 6166 Hasle (Luzern)

Privacy contact

01 · Collection

Data We Collect

We may process contact details, order information, uploaded image or artwork files, file specifications, consultation notes, proofing choices, payment-related records, delivery or collection details, and technical data such as device and browser information. Where needed for print review, we also process file resolution, color profile, size, paper, and quantity preferences.

The categories collected depend on whether a person makes an inquiry, uploads files, or places an order.

02 · Sources

Sources of Data

We receive data when users contact us by form, email, or file upload, when they request a quote or proof, and when they complete an order or payment. We also collect limited technical data automatically through website use, including log data and cookie-related information.

Information comes mainly from direct submissions and from the operation of the website.

03 · Cookies

Types of Cookies

We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytical cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.

Cookie use is limited to operational and basic analytical purposes.

04 · Controls

Cookie Controls

We use standard cookie controls for essential site operation and, where applicable, for basic usage measurement. Users can manage cookies through their browser settings and may clear stored cookies at any time. If cookies are disabled, some features may not work as intended.

Browser settings can usually block or remove cookies, but some site functions may be affected.

01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, review files, prepare quotes, manage proof approval, produce printed items, arrange payment, support collection or local delivery, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve basic site performance.

Processing is limited to the ordinary operation of the studio and website.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, delivery or collection partners, hosting and technical service providers, and other operational vendors that help us run the website and fulfill orders. These parties may process data only for the purposes we specify and under appropriate confidentiality or data protection obligations.

Service providers receive only the information needed for their assigned function.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a valid court order, or a lawful request from a public authority. We may also share information to protect our rights, investigate misuse, or support the security and integrity of our systems.

Legal disclosures are limited to what is necessary in the circumstances.

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of processing in certain cases, and objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights depend on the applicable legal basis and any mandatory retention duties.

How to Make a Request

To submit a rights request, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details if needed to confirm identity or to understand the scope of the request. If a request cannot be fully granted, we will explain the reason where required by law.

Requests may require identity verification before we act on them.

Data Retention

We retain personal data for the period needed to handle inquiries, complete orders, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law or for the establishment, exercise, or defense of claims.

We keep data only for as long as it serves the stated purpose or a legal requirement.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide a separate notice where appropriate. The version in effect is the one published at the time of review, unless a later version is stated.

We may revise this notice to reflect operational or legal changes.